Off-Site Support
Expertise that keeps your production running. Even when the unexpected happens.
Unplanned machine downtime requires immediate reaction. With our LifeCycle Service Off-Site Support, you gain direct access to our dedicated expert team who understand your equipment and your production processes. They guide you through critical situations with precision and ensure structured technical analysis, clear recommendations, and reliable support.
It also highlights the difference that technical expertise, close collaboration, and a structured approach can make when solving complex problems. We want our customers to know that they can rely on us every single day.
Thomas Schmid
Packages & Pricing
Off‑Site Support is available in different packages – tailored to your production needs. Prices depend on the selected package and level of availability required.
Which package is the best fit for your equipment and production needs?
OFF-SITE SUPPORT
Advanced Package
Availability: Monday to Friday from 06 am to 10 pm CET
Response time: within 3 h
Time required for analysis within max. 48 h
Support is unavailable on weekends and public holidays
For EUR 7,700
OFF-SITE SUPPORT
Professional Package
Availability: Monday to Sunday 24 hours CET
Response time: within 1 h
Time required for analysis within max. 48 h
Availability on weekends and public holidays
For EUR 25,500
