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Expertise that keeps your production running. Even when the unexpected happens.

Off-Site Support

Expertise that keeps your production running. Even when the unexpected happens.

Unplanned machine downtime requires immediate reaction. With our LifeCycle Service Off-Site Support, you gain direct access to our dedicated expert team who understand your equipment and your production processes. They guide you through critical situations with precision and ensure structured technical analysis, clear recommendations, and reliable support.

Why Off-Site Support makes a difference

  • Direct and fast access to our expert team

  • Structured technical analysis

  • Precise root-cause identification

  • Actionable, transparent guidance

  • Seamless escalation to specialists

  • Production stability through transparency

  • Reliable support in critical moments

Why Off-Site Support makes a difference

Packages & Pricing

Off‑Site Support is available in different packages – tailored to your production needs. Prices depend on the selected package and level of availability required.
Which package is the best fit for your equipment and production needs?

OFF-SITE SUPPORT

Advanced Package

  • Availability: Monday to Friday from 06 am to 10 pm CET

  • Response time: within 3 h

  • Time required for analysis within max. 48 h

  • Support is unavailable on weekends and public holidays

  • For EUR 7,700

OFF-SITE SUPPORT

Professional Package

  • Availability: Monday to Sunday 24 hours CET

  • Response time: within 1 h

  • Time required for analysis within max. 48 h

  • Availability on weekends and public holidays

  • For EUR 25,500

Your next step

Whether you already use Off‑Site Support or are considering it for the first time — we are here to support you.

If you would like to renew your existing contract or find the right package for your equipment, please do not hesitate to reach out to your dedicated Service Account Manager for assistance.

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Your next step