Technical Support

Fast and straightforward

If any incident occurs, fast and straightforward help is of the essence. We make a point of offering you our competent assistance as fast as possible.

You can contact us through our expert hotline or remote access feature. Experts for all machine types are available and can be requested online.

Your benefits
  • Short production downtimes
  • Fast troubleshooting
  • High availability of experts
  • Excellent expertise
  • No travel times, and lower cost

Service request

Our experts respond immediately

The Excellence United Service Portal offers fast aid at the touch of a button. You can send us a service request directly from the machine HMI. Our experts respond immediately and provide prompt assistance via multimedia-based remote diagnosis worldwide.

Your benefits
  • Secure connection
  • Fast remote diagnosis
  • Increased line availability
  • Smooth production
  • Cost savings due to fewer service visits
  • Straightforward service management

Service Portal